What Are You Going To Do To Improve Services and Performance This Year?

During 2010, what will you do differently to improve your services and performance over last year? In government and non-profit organizations, our focus should be on providing the best services at the least cost and at the highest public value. Our bottom line: Quality services, cost, and value.


Every organization needs to have a realistic vision and focused answer to this question.

In my organization, Willeford Group, I plan on doing the following to improve my services and performance over last year:

• Develop a succinct webpage to improve my marketing and messaging

• Develop an educational blog (Authentic Leadership) to communicate good ideas and practice

• Refine and develop new services that have the most effect on my clients

• Learn new skills and abilities to enhance my services (Certified Coach in Appreciative Inquiry and Whole Systems IQ Spring 2010!)

• Offer services at competitive rates consistent with the current economy and budget limitations within government and non-profit organizations

• Provide "Pay-it-foward" services and support to political candidates that match the needs of my community and,

• Build relationships with and provided services to those organizations that really are making a difference in their particular niche.

Developing a Personal Scorecard to track these planned activities will assure my success in achieving each of them.

Again, what do you plan to do differently in 2010 that will measurably improve services and performance? Write it down.....ponder it.....share it......do it!